1. Shipping Coverage
We deliver to most countries worldwide. If your country is not listed at checkout, please contact us at support@elyrasleep.com and we will assist you.
2. Processing Times
- Order Preparation: Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
- Extended Processing Times: High-demand periods or custom orders may require additional time. We will notify you of any significant delays.
3. Shipping Options and Delivery Times
We provide standard shipping for most locations. Estimated delivery times vary by region:
- United States: 7–12 business days
- United Kingdom: 7–12 business days
Delivery estimates may vary due to customs clearance, holidays, or other delays.
4. Tracking Your OrderOnce your order is shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.
5. Order Cancellations and Address Changes
- Cancellations: Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible.
- Address Changes: If you need to update your shipping address, notify us immediately. Changes cannot be guaranteed after your order has been processed.
We are committed to ensuring your experience with ElyraSleep is seamless. Thank you for choosing us!